For orders shipped to the United Kingdom from China, NANGE ATELIER uses a shipping arrangement with customs clearance included.

For most UK orders, applicable duties, taxes, and customs clearance fees are included in the shipping arrangement. Customers should not normally be required to pay additional customs charges upon delivery.

However, customs policies may vary depending on destination, product category, declared value, and local regulations. If any unexpected customs issue occurs, please contact us for assistance.

Customs Delays:
Customs clearance procedures may cause delivery delays beyond the estimated shipping time.

Refused Packages:
If a package is refused due to customer reasons, incorrect address, failure to cooperate with delivery, or unpaid charges caused by customer-provided information, related shipping costs or handling fees may be deducted from the refund.