By using this website and placing an order with NANGE ATELIER, you agree to the following Terms and Conditions. Please read them carefully before browsing, creating an account, or purchasing from us. If you do not agree with these Terms and Conditions, please do not use the website.

1. About These Terms

These Terms and Conditions apply to all visitors, customers, and other users of the NANGE ATELIER website. They govern your access to the website, your use of its features, and every order placed through it. Any separate policies displayed on the website, including our Privacy Policy, Shipping Policy, and Return and Refund Policy, form part of these Terms and Conditions. If there is a conflict, the policy that specifically applies to the relevant subject will take priority.

You must be at least 18 years old, or have the permission and supervision of a parent or legal guardian, to place an order. By using the website, you confirm that the information you provide is accurate and that you have legal capacity to enter into a binding agreement.

2. Product Information

We aim to display product colors, fabrics, sizes, finishes, and other details as accurately as possible. However, slight differences may occur because of screen settings, photography lighting, production batches, natural variations in materials, or manual measurement. These differences do not necessarily constitute a defect.

Please review the product description, composition, care instructions, and size guide before ordering. Fit may vary between designs. Measurements are approximate and reasonable tolerances may apply. Product packaging may also vary from images shown on the website.

3. Orders and Contract Formation

After placing an order, you will receive an order acknowledgement or confirmation email. This email confirms that we have received your order, but it does not guarantee acceptance. A binding sales contract is formed when we confirm acceptance of your order or dispatch the goods, depending on the information shown during checkout.

NANGE ATELIER reserves the right to cancel or refuse any order in cases of payment failure, stock errors, incorrect product information, pricing errors, suspected fraudulent or unauthorized activity, delivery restrictions, or other reasonable operational or legal grounds. If payment has already been collected for an order we cannot accept, we will arrange a refund to the original payment method.

Please check all order details before submitting your purchase. If you need to request a change or cancellation, contact us as soon as possible. We cannot guarantee changes once an order has entered processing or has been dispatched.

4. Pricing, Taxes, and Payment

All prices on this website are listed in GBP (£) unless otherwise stated. Prices may change without prior notice, but changes will not normally affect orders already accepted. The price charged is the price displayed at checkout, subject to correction of obvious errors.

Applicable taxes, delivery charges, duties, and other fees will be shown at checkout where possible. For international deliveries, the recipient may be responsible for import duties, customs charges, brokerage fees, or local taxes imposed by the destination country. These charges are not controlled by NANGE ATELIER unless expressly stated otherwise.

You agree to provide current and complete billing information and confirm that you are authorized to use the selected payment method. Payment may be processed by third-party payment providers under their own terms and privacy policies. We do not guarantee that every payment method will always be available.

5. Product Availability

All products are subject to availability. Adding an item to your basket does not reserve it. If an item becomes unavailable after your order is placed, we will contact you with available options, which may include an alternative item, a delay, a partial shipment, or a refund for the unavailable item.

We may limit quantities per customer, household, payment method, or order where reasonably necessary, including for limited-edition items or suspected resale activity.

6. Promotions, Discount Codes, and Gift Offers

Promotions and discount codes are subject to their stated eligibility rules, validity dates, exclusions, and stock availability. Unless expressly stated, offers cannot be combined, exchanged for cash, applied retrospectively, or used toward delivery fees, duties, or taxes. We may withdraw or correct a promotion where it has been published in error or misused.

7. Shipping and Delivery

Delivery options, estimated timeframes, and charges are displayed at checkout or in our Shipping Policy. Delivery dates are estimates unless expressly agreed otherwise. Delays may occur because of customs clearance, carrier disruption, severe weather, public holidays, high order volumes, incorrect address information, or other circumstances beyond our reasonable control.

You are responsible for providing a complete and accurate delivery address and for ensuring that someone can receive the parcel where required. Risk of loss passes to you when the goods are delivered to you or a person you designate, subject to applicable mandatory consumer law. If a parcel is returned because of an incorrect address, refusal, or repeated failed delivery, additional shipping costs may apply.

8. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are handled in accordance with our Return and Refund Policy and any mandatory consumer rights that apply to you. Please inspect your order promptly after delivery and contact us within the period stated in that policy if an item is damaged, defective, incorrect, or missing.

Returned items must meet the stated return conditions, which may include being unworn, unused, unwashed, unaltered, and returned with original tags and packaging. Certain items may be excluded from return for hygiene, personalization, final-sale, or other lawful reasons. Refund processing times can vary depending on your bank or payment provider.

Nothing in these Terms and Conditions limits rights that cannot lawfully be excluded, including any statutory cancellation, conformity, repair, replacement, price-reduction, or refund rights available under applicable consumer law.

9. Accounts and Security

If you create an account, you are responsible for keeping your login information confidential and for activities carried out through your account. Notify us promptly if you suspect unauthorized access. We may suspend or close an account where necessary to protect customers, prevent fraud, comply with law, or address a breach of these Terms and Conditions.

10. Acceptable Use of the Website

You agree not to misuse this website, attempt unauthorized access, introduce viruses or harmful code, scrape or extract data without permission, interfere with website operation, impersonate another person, place fraudulent orders, or use the website for unlawful purposes. You must not use automated systems to overload, copy, monitor, or disrupt the website except where permitted by law or by our prior written consent.

We may restrict or terminate access where we reasonably believe these rules have been violated.

11. Intellectual Property

All images, text, designs, logos, videos, graphics, product names, layout, and brand materials on this website belong to NANGE ATELIER or its licensors and are protected by intellectual property laws. They may not be copied, reproduced, modified, distributed, sold, displayed, or used commercially without prior written permission.

You may view and print limited extracts solely for personal, non-commercial use, provided that you do not remove any copyright or proprietary notices.

12. Third-Party Links and Services

The website may contain links to third-party websites or use services provided by payment processors, couriers, social platforms, or other partners. These third parties operate independently and may have their own terms and privacy practices. NANGE ATELIER is not responsible for third-party content, availability, or practices, except where responsibility cannot legally be excluded.

13. Reviews and User Content

If you submit a review, photograph, comment, or other content, you confirm that it is accurate, lawful, and does not infringe the rights of others. You grant NANGE ATELIER a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, and display that content for operating and promoting the website and our products, subject to applicable law. We may remove content that is unlawful, misleading, offensive, irrelevant, or otherwise violates these Terms and Conditions.

14. Website Availability and Accuracy

We aim to keep the website secure, accurate, and available, but we do not guarantee uninterrupted or error-free access. We may update, suspend, or withdraw any part of the website for maintenance, security, legal, or business reasons. Information may occasionally contain typographical, pricing, availability, or other errors, which we may correct when identified.

15. Limitation of Liability

To the fullest extent permitted by law, NANGE ATELIER will not be liable for indirect, incidental, special, or consequential loss, loss of profit, loss of data, or loss arising from events beyond our reasonable control. Our total liability relating to a product will not exceed the amount paid for that product, except where a different limitation is required by law.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, deliberate misconduct, or any other liability that cannot lawfully be excluded or limited. The website and products are provided subject to all mandatory consumer protections applicable to you.

16. Privacy and Personal Data

We process personal data in accordance with our Privacy Policy and applicable data-protection law. By using the website, you acknowledge that information may be processed as necessary to manage accounts, fulfill orders, arrange delivery, prevent fraud, provide customer support, and meet legal obligations.

17. Force Majeure

We will not be responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, epidemics, war, civil unrest, government action, transport or customs disruption, labor disputes, utility failures, cyber incidents, or carrier delays. We will take reasonable steps to reduce the impact and resume performance where possible.

18. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes to our services, business practices, or legal obligations. The version published on this page applies from its stated effective date or, if no date is shown, from the date of publication. Changes will not ordinarily affect orders accepted before the updated terms took effect.

19. Severability and No Waiver

If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions will continue in effect. A delay or failure by NANGE ATELIER to enforce any right does not waive that right.

20. Contact and Business Information

If you have questions about these Terms and Conditions, an order, or your consumer rights, please contact NANGE ATELIER at [email protected]. NANGE ATELIER is operated by Handan Nange Garment Co., Ltd. (邯郸市南阁制衣有限公司), a company registered in China. Registered address: No. 10, Youchang Hutong, Congtai District, Handan, Hebei, China. Unified Social Credit Code: 911304037634220099.

21. Applicable Law and Consumer Rights

These Terms and Conditions and any contract formed through this website are governed by applicable law. Nothing in these Terms and Conditions limits or excludes any mandatory consumer rights or protections that apply under the laws of the country or region where you reside. Any dispute should first be raised with us at [email protected] so that we may try to resolve it promptly and fairly.