Returns & Refunds
We want you to feel confident about your NANGE ATELIER purchase. For return enquiries, please email [email protected] with your order number.
Your Right to Cancel
For standard garments purchased online and delivered to the UK, you may cancel your order without giving a reason by notifying us within 14 days after delivery. You then have a further 14 days from notifying us to send the items back.
Sale and discounted garments have the same statutory cancellation rights as full-price garments.
How to Return an Item
Email [email protected] with your order number and the items you wish to return. We will provide the return address and instructions. Please contact us before posting your parcel so it reaches the correct address.
Your cancellation takes effect when you notify us; it does not depend on our approval. Please retain proof of postage.
Condition of Returned Items
You may unpack and try on your garment as you would in a shop to check its fit and appearance.
Please take reasonable care of the garment and return any supplied accessories. Please keep tags and original packaging where possible. We may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to inspect the garment, such as wearing it outside, washing it or damaging it.
Return Shipping Costs
For change-of-mind returns, including choosing a different size or colour, you are responsible for the direct cost of return shipping.
If an item is faulty, damaged on arrival or incorrect, please contact us so we can arrange an appropriate remedy and cover reasonable return shipping costs where applicable. Please contact us before arranging expensive shipping services.
Faulty or Incorrect Items
Please tell us as soon as possible if your order arrives damaged, faulty or incorrect. Include your order number and, where possible, photographs to help us investigate.
This request does not impose a seven-day deadline or limit your statutory rights.
Refunds
For a cancelled order, we will refund the returned items and any applicable standard outbound delivery charge. If you selected a more expensive delivery service, the additional upgrade cost is not refundable.
We will issue the refund without undue delay and no later than 14 days after receiving the returned goods or evidence that you have sent them back, whichever is earlier.
Refunds will be made to your original payment method unless otherwise agreed, without a refund processing fee. Your payment provider may require additional time to display the credit.
Personalised and Made-to-Measure Items
Items genuinely made to your specifications or clearly personalised may be excluded from change-of-mind cancellation rights. Selecting a standard size or colour does not, by itself, make a garment personalised.
Your rights regarding faulty, misdescribed or incorrect goods remain unaffected.
Your Statutory Rights
Nothing in this policy limits your statutory consumer rights.
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