NANGE ATELIER – FREQUENTLY ASKED QUESTIONS
Last updated: July 23, 2026
ABOUT NANGE ATELIER
What does NANGE ATELIER offer?
NANGE ATELIER creates refined wool and cashmere outerwear for modern women. Our collections focus on timeless silhouettes, quality materials, thoughtful construction, and effortless everyday elegance.
Are the colors shown online accurate?
We make every reasonable effort to display product colors and textures accurately. However, colors may vary slightly depending on lighting, photography, and your screen settings. Natural fibers may also show subtle variations that are part of the character of the material.
SIZING AND PRODUCT INFORMATION
How do I choose the right size?
Please refer to the size guide on each product page and compare the listed garment measurements with a similar coat you already own. If you are between sizes or need additional measurements, contact us before ordering at 17370908199@163.com.
What materials are used in your coats?
Material composition is listed on each product page and product label. Please review the information for the specific style before purchasing, as fiber content may vary between products.
How should I care for my coat?
Always follow the care label attached to the garment. Unless the label states otherwise, we recommend professional dry cleaning, storing the coat on a supportive hanger, and keeping it in a breathable garment bag. Avoid prolonged exposure to moisture, direct heat, and strong sunlight.
ORDERS AND PAYMENT
How do I place an order?
Select the desired product, color, and size, add it to your cart, and follow the checkout instructions. You will receive an order confirmation at the email address provided during checkout.
Which payment methods do you accept?
Available payment methods are displayed at checkout and may vary by country or region. Payments are processed securely by third-party payment providers. NANGE ATELIER does not directly store complete payment card details.
Can I change or cancel my order?
Please contact us as soon as possible after placing your order. We will try to accommodate changes or cancellations before fulfillment begins, but we cannot guarantee changes once an order has entered processing or has shipped.
Why was my order cancelled or declined?
An order may be declined or cancelled because of payment authorization issues, incorrect or incomplete information, suspected fraud, stock availability, shipping restrictions, or pricing errors. If payment has already been collected for a cancelled order, it will be refunded to the original payment method.
SHIPPING AND DELIVERY
Where do you ship?
Available destinations and shipping options are shown at checkout. If your destination is not available, please contact us before placing an order.
How long will delivery take?
Estimated delivery times are shown during checkout or in your shipping confirmation. Delivery estimates begin after order processing and are not guarantees. Customs clearance, public holidays, severe weather, and carrier delays may affect delivery.
How can I track my order?
When tracking is available, we will send a shipping confirmation email containing the carrier and tracking information. Tracking updates may take up to 48 hours to appear after dispatch.
Will I need to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless checkout expressly states that duties are included, these charges are the customer’s responsibility and are not controlled by NANGE ATELIER.
What should I do if my parcel is delayed, lost, or damaged?
Check the tracking information first, then contact us at 17370908199@163.com with your order number. For damaged parcels, please retain the packaging and provide clear photographs of the parcel, shipping label, and affected product so that we can assist with the carrier claim.
RETURNS AND REFUNDS
Can I return an item?
You may request a return within 14 days after delivery, subject to applicable law. Items must be unworn, unused, unwashed, unaltered, free from fragrance or damage, and returned with all original tags and packaging. Contact us before sending any item back so we can provide return instructions and the correct return address.
Are any items non-returnable?
Personalized, made-to-order, final-sale, gift-card, and hygiene-sensitive items may be non-returnable unless they arrive defective or applicable law requires otherwise. Any product-specific restriction will be stated before purchase.
Who pays for return shipping?
Unless an item is defective, damaged, or incorrect, the customer is generally responsible for return shipping and any related customs charges. We recommend using a trackable service, as the customer remains responsible for the parcel until it is received at the designated return address.
When will I receive my refund?
Approved refunds are issued to the original payment method after the returned item has been received and inspected. Original shipping fees are generally non-refundable unless required by law or the return results from our error. Your bank or payment provider may require additional time to post the refund.
What if I receive a defective or incorrect item?
Contact us promptly after delivery with your order number and clear photographs. If we confirm that the product is defective, damaged, or incorrect, we will provide an appropriate remedy in accordance with applicable law.
PRIVACY AND CONTACT
How is my personal information used?
We use personal information to process orders, provide customer service, operate and improve the website, prevent fraud, and comply with legal obligations. Please read our Privacy Policy for complete details.
How can I contact NANGE ATELIER?
Email: 17370908199@163.com
Telephone: +86 17370908199
Address: No. 10 Youchang Hutong, Congtai District, Handan City, China
Customer service response times may vary across time zones and public holidays.
IMPORTANT IMPLEMENTATION NOTE FOR THE WEBSITE TEAM – REMOVE BEFORE PUBLICATION
Confirm the 14-day return request period, customer-paid return shipping rule, supported destinations, payment methods, customer service hours, and final return address before publication. The website’s Shipping Policy, Return Policy, checkout information, and this FAQ must use the same terms.
